Cancellation & Returns Policy
At MaaLove, we strive to ensure that your experience with us is seamless and satisfactory. Please read our Cancellation and Returns Policy to understand how we handle these requests.
1. Cancellation Policy
- Order Cancellation by Customer:
- You can cancel your order before it is shipped by contacting our customer support team at [email/contact number].
- Once shipped, cancellations aren't possible. However, returns can be initiated if the product is damaged in transit.
- Order Cancellation by MaaLove:
- We reserve the right to cancel orders due to:
- Non-availability of the product.
- Payment issues or incomplete customer information.
- A full refund will be initiated to your original payment method in such cases.
- We reserve the right to cancel orders due to:
Transit Damage
- Although rare, if your order is damaged during transit:
- Opening video is mandatory — Record the unboxing clearly showing the item. If found damaged, we’ll replace it immediately.
- Without an opening video, we cannot assist. Please email [email protected] with the video attached.
2. Returns Policy
We accept returns under the following conditions:
- Eligibility for Returns:
- Returns are accepted if:
- The product is damaged or defective on delivery.
- The wrong product was delivered.
- The product is expired or tampered with.
- Returns are accepted if:
- Conditions for Returns:
- Product must be unused, unwashed, and in original packaging with tags intact.
- Returns must be requested within 7 days of delivery.
- Non-Returnable Items:
- Personal hygiene products like diapers, wipes, or creams — unless defective.
- Items marked “Final Sale” or “Non-Returnable” on the product page.
- Transit Damage:
- Record an opening video of the parcel showing the damaged product.
- Send the video to [email protected]. Without a video, we won’t be able to assist.
3. Return Process
- Initiate a Return:
- Email [email protected] with your order ID and reason for return.
- Opening video is required to claim any damage.
- Approval and Pickup:
- Once approved, we’ll arrange pickup or ask you to send the product. Shipping cost is reimbursed in genuine defect cases.
- Inspection and Refund:
- Product is inspected within 3–5 business days. Refund or replacement is issued only after inspection approval.
- Transit Damage:
- Opening video is mandatory for transit damage claims.
- Send the video to [email protected].
4. Refund Policy
- Refund Timeline:
- Processed within 7–10 business days after return approval.
- Refunds are credited to your original payment method.
- Shipping Charges:
- Original shipping charges are non-refundable, except for wrong or defective deliveries.
5. Exchange Policy
- Exchanges are allowed for the same product if the size or variant is incorrect, subject to stock availability.
6. Contact Us
- Email: [email protected]
- Phone: +91-9211486367
- Customer Support Hours: 9 AM to 7 PM (Monday to Friday)
